What it is:
The CSR Team Leader is responsible for CSR staff. He or she will work with the CSR to insure quality service to clients.
High School Education
Take the following courses to give your self a head start!
- Business Math
- Communications
- Economics
- Language Arts
- Government
- Accounting
- Business Software Applications (ie, Word, ACCESS, Excel)
Post High School Education
Post High School Education is not required, but it is recommended. Here is a list of suggested courses:
- Principles of Marketing
- Information Management
- Business Principles
- Business Writing
- Interpersonal Communications
- Business Law/Employment Practices
- Public Speaking
- Principles of Management
- Psychology
Once you are hired!
Once you have begun working in an agency, you should continue your education through a variety of professional development programs:
- Ethical Practices
- Agency Operations
- Team Building seminars
- Product Knowledge
- Customer Service programs
- Insurance related
- Generic
You can also take designation programs to further enhance your value:
- CISR program
- AAI program
- CIC program
Move on up!
If you are looking to move into other areas within the agency, your career goals should be: